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Frequently Asked Questions
I have an account. How do I sell?
Where can I find your addresses?
What about sales tax?
Does Buying Group charge any fees?
What name do I use to ship items I purchase?
How do I submit tracking numbers?
Is there a limit to how many items I can buy?
How does order commitment work?
How Can I Edit My Order Commitment?
What will happen if I Commit and not send?
What will happen if I ship more than qty committed?
Can I ship multiple, different items under one tracking number?
How will I be notified of new deals or any updates?
Do I have to wait for you to receive a package before I can purchase more?
What is a Buying Group ID?
Where on the ship-to address do I enter Buying Group ID?
Do I need to submit tracking numbers?
How long does it take to receive payment?
Will I receive any confirmation once you have received my package? What about when payment is sent?
What phone number should I enter when placing my orders at the retailer’s site?
What happens if there is a price-drop on an active item?
What happens when a deal is closed or taken off the site?
If I find a deal I think you may be interested in buying, can I share it with you?
Will you accept open box/refurbished items?
What if I find an item you’re buying on a different retailer site not listed under the deals section?
The retail price listed on a deal does not match the price listed on the retailer site.
The retailer link you provided doesn’t match the item listed for that deal. Why?
What does “Below Cost deal” mean?
My orders keep getting canceled. What can I do about it?
My package shows delivered but I haven’t received payment yet. What should I do?
Do I have to submit my tracking number by a certain time?
Amazon has a "Tracking ID" Do I upload that as the tracking number?
What is Amazon OTP Passcode?
Do you provide shipping labels?
Can you receive packages on the weekend?
What is a tracking number?
The retailer/carrier provided a label that has two tracking numbers. Which one should I submit?
Should I submit the tracking number or order number?
My package has an estimated delivery date that’s far out. Should I still purchase the item?
Why was my package refused/returned to the sender?
How can I check if my return was shipped out?
How will I get paid?
What's the turnaround time for ACH payments?
Do I need to request payment?
I don’t live in the U.S. Can I still use this site and get paid?
Will the amount I am paid cover sales tax and/or shipping?
Will my email address be shared with anyone?
How do I enroll in ACH?
How to verify an ACH account?
How long after receiving a label should I ship my item(s)?
I sent an item to the warehouse that I need returned, but it’s too late to cancel. What should I do?
My order shows received, but not “rewarded” in tracking management. What does this mean?
If I’m no longer shipping an item that I committed to, what do I do with the commitment?
How do I get paid?
How do eChecks work?
Can I submit multiple bank accounts for ACH?
Can a buyer get a 1099 form?
The Jewish Shabbat & Holiday Question.
What is the Oregon address?
BG Deals Commitment Update
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